Privacy Policy

Last Updated: October 2025

Medina Adventure Company, Inc. (“Medina Adventure Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (medinaadventureco.com) or interact with our services.

1. Information We Collect

We collect information that helps us provide the best possible experience for our visitors and customers. This includes:

A. Information You Provide Directly

Name, email address, phone number, and billing/shipping address
Payment information (processed securely by third-party providers)
Account details or preferences if you register or create a profile
Messages or inquiries sent through our contact forms or email

B. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

IP address, browser type, and operating system
Pages visited and time spent on the site
Referring URLs or links that led you to our site
Device and network information for performance and analytics

We use cookies and similar technologies to improve your experience and analyze site traffic. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

We use collected data to:

Process orders, reservations, and customer support requests
Communicate order updates, confirmations, and promotions
Improve website performance, usability, and customer experience
Comply with legal obligations and prevent fraudulent activity
Send marketing communications (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data. We may share limited information only with:

Trusted third-party service providers (e.g., payment processors, shipping carriers, website platforms) who help us operate our business
Legal authorities, if required by law or to protect our rights and customers’ safety

All third-party partners are required to maintain the confidentiality and security of your data.

4. Data Security

We use industry-standard security measures to protect your personal information against unauthorized access, loss, or alteration. While no online system is 100% secure, we strive to use commercially reasonable safeguards to keep your data safe.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy — including legal, accounting, or reporting obligations. You may request deletion of your data at any time (see Section 8 below).

6. Children’s Privacy

Our website and services are intended for users aged 16 and older. We do not knowingly collect personal data from children under 16. If you believe we have inadvertently collected such information, please contact us immediately to have it removed.

7. Your Rights

Depending on your location, you may have the right to:

Access or request a copy of the data we hold about you
Request corrections or updates to your personal information
Request deletion (“right to be forgotten”)
Opt out of promotional communications

To exercise these rights, contact us at jeff@medinaadventureco.com.

8. Third-Party Links

Our website may contain links to external websites or third-party tools (such as booking systems, payment portals, or social media). We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies separately.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The “Last Updated” date above indicates when revisions were made. Continued use of our site constitutes your acceptance of the updated terms.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Medina Adventure Company, Inc.
📧 jeff@medinaadventureco.com
📍 Medina County, Ohio