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Policy & Terms

Shipping Policy

 

Last Updated: October 2025

 

Welcome to Medina Adventure Company, Inc. (“Medina Adventure Company,” “we,” “us,” or “our”). This Shipping Policy outlines how we handle the processing, shipping, and delivery of retail products purchased through our website.

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1. Processing Times

 

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). During periods of high order volume, processing times may be extended. You will be notified by email if there are any unexpected delays.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Estimated delivery times are as follows:

  • Standard Ground Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

  • Overnight Shipping: 1 business day (available for select products)

Please note that delivery estimates are provided by carriers and may vary due to weather conditions, holidays, or other factors beyond our control.

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3. Order Tracking

 

Once your order ships, you will receive an email confirmation containing your tracking number and a link to track your shipment’s progress.

4. Domestic Shipping

We currently ship within the continental United States. Orders to Alaska, Hawaii, and U.S. territories may require additional processing time and incur higher shipping rates.

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5. International Shipping

 

At this time, Medina Adventure Company does not offer international shipping. Please check back for updates as we expand our fulfillment capabilities.

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6. Shipping Restrictions

 

Certain products — including oversized equipment, hazardous materials, or temperature-sensitive items — may have shipping limitations or require special handling. These restrictions will be noted on the product page or during checkout.

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7. Lost, Damaged, or Delayed Packages

 

Once a package leaves our facility, responsibility transfers to the shipping carrier. However, if your order is lost or arrives damaged, please contact us within 7 days of delivery at jeff@medinaadventureco.com. We’ll assist in filing a claim or arranging a replacement whenever possible.

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8. Pre-Orders and Backorders

 

If an item is on pre-order or temporarily out of stock, you will be notified of the expected shipping date at checkout or by follow-up email. You may cancel your order for a full refund anytime before the item ships.

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9. Returns and Exchanges

 

For return and refund details, please refer to our [Refund Policy]. Note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

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10. Contact Us

 

For questions about your order or shipping details, please contact:
Medina Adventure Company, Inc.
Email: support@medinaadventureco.com
Location: Medina County, Ohio

A legal disclaimer

Refund & Cancellation Policy

Medina Adventure Company, Inc.

We understand that plans can change, and we strive to be fair and transparent in our refund and cancellation process. Please review our policy carefully before booking or purchasing.

Rental Cancellations

  • Cancellations made more than 14 days before the rental start date:
    Full refund of any deposits or payments.

  • Cancellations made 7–14 days before the rental start date:
    A 50% cancellation fee will be charged.

  • Cancellations made within 7 days of the rental start date:
    Deposits are non-refundable.

  • No-shows on the day of rental are considered cancellations and are not eligible for refunds.

Product Returns

  • Unopened products may be returned within 7 days of purchase for a 100% refund of the product price.

  • Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

  • Opened, used, or damaged products cannot be returned or refunded.

Additional Information

  • Refunds will be processed to the original method of payment within 5–10 business days after approval.

  • Medina Adventure Company reserves the right to deny a refund if items are returned in unsellable condition or if cancellation terms are not met.

For questions or to request a cancellation, please contact our team at jeff@medinaadventureco.com

Terms and Conditions

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Last Updated: October 2025

 

Welcome to Medina Adventure Company, Inc. (“Medina Adventure Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, and any rentals or purchases made through our site (collectively, the “Services”). By accessing or using our website, you agree to these Terms in full. If you do not agree, please do not use our site or Services.

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1. General Information

 

The information and materials on this website are provided for general informational purposes only. While we make every effort to keep all details accurate and up to date, we do not guarantee completeness or reliability. Your use of any information on this website is at your own risk.

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2. Eligibility

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You must be at least 18 years of age to make a purchase and 25 years of age to make rental reservation through our website. By using our Services, you represent that you are legally capable of entering into a binding agreement.

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3. Rental Terms

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By booking a rental through Medina Adventure Company, you agree to comply with all rental rules, requirements, and safety guidelines provided at the time of reservation or delivery.

  • Cancellations:

    • Cancellations made more than 14 days before the rental date: No cancellation fee.

    • Cancellations made 7–14 days before the rental date: 50% cancellation fee applies.

    • Cancellations made within 7 days of the rental date: Deposits are non-refundable.

  • Deposits and Security Holds: Security deposits may be required for certain rentals. These will be refunded after satisfactory inspection of the returned item or vehicle.

  • Condition of Rentals: All rental equipment and vehicles must be returned in the same condition as received. Additional cleaning, repair, or late-return fees may apply.

  • Insurance Approval Requirement: All rentals are subject to insurance verification and approval. Medina Adventure Company will confirm coverage through our insurance provider prior to finalizing any rental agreement. If any renter, driver, or authorized user is not approved for coverage, the reservation will be canceled, and any payment or deposit will be refunded in accordance with our cancellation policy. Customers are not permitted to take possession of any rental product or vehicle until insurance coverage has been fully verified and approved.

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4. Product Sales and Returns

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Unopened retail products may be returned for a 100% refund within 7 days of purchase. Shipping costs are not refundable. Opened or used products are not eligible for return unless defective upon arrival.

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5. Payments

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All payments must be made through approved and secure methods available on our site. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.

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6. Limitation of Liability

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Medina Adventure Company, its owners, employees, and affiliates are not liable for any damages, injuries, losses, or expenses resulting from:

  • Improper use of rented or purchased equipment

  • Accidents, delays, or acts of nature

  • Errors or omissions in website content

To the fullest extent permitted by law, our total liability shall not exceed the amount you paid for the applicable product or service.

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7. Intellectual Property

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All content, designs, text, images, logos, and materials on this site are owned or licensed by Medina Adventure Company and may not be used, copied, or distributed without written permission.

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8. Privacy

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Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

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9. Website Use

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You agree not to misuse the website, interfere with its operation, or attempt unauthorized access. We reserve the right to restrict access, suspend accounts, or terminate use for any misuse.

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10. Changes to Terms

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We may update these Terms from time to time. The latest version will always be available on this page. Continued use of the website after changes indicates acceptance of the revised Terms.

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11. Governing Law

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These Terms shall be governed by and construed in accordance with the laws of the State of Ohio, without regard to its conflict of law principles.

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12. Contact Us

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For questions or concerns regarding these Terms, please contact:
Medina Adventure Company, Inc.
Email: support@medinaadventureco.com
Location: PO Box 520 Westfield Center, Ohio 44251

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1. Business Information

Medina Adventure Company, Inc.
P.O. Box 520
Westfield Center, Ohio 44251
Email: jeff@medinaadventureco.com
Phone: 330-858-0222

2. Eligibility

To use our Services, you must:

  • Be at least 18 years old.

  • Provide accurate and complete information.

  • Agree to comply with all applicable laws and regulations.

If renting equipment or booking glamping packages, you may be required to sign additional agreements or waivers.

3. Use of Services

You may use our website and Services only for lawful purposes. You agree not to:

  • Misuse, damage, or interfere with our website or rental equipment.

  • Attempt to bypass any security or payment systems.

  • Use the Services for fraudulent or unauthorized activities.

We reserve the right to refuse service to anyone for any reason, including misuse, abusive behavior, or violation of these Terms.

4. Product Sales

We offer outdoor gear, apparel, and adventure-related products for sale for rent.
All product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to:

  • Limit quantities

  • Correct errors

  • Adjust pricing due to vendor changes, shipping changes, or market conditions

All purchases must be made using approved payment methods displayed at checkout.

5. Rental Services

By renting equipment, you agree to abide by all rental terms provided during checkout or in any rental agreement, including:

  • Returning equipment in the same condition as delivered

  • Paying any late fees, damage fees, or replacement costs

  • Following all safety guidelines and manufacturer instructions

Failure to abide by these terms may result in additional charges.

6. Glamping & Outdoor Experience Bookings

Booking a glamping tent, campsite package, or adventure experience constitutes acceptance of:

  • The specific booking terms

  • Check-in/check-out guidelines

  • Cancellation and refund policies

  • Site rules and safety instructions

Medina Adventure Company is not responsible for weather conditions, acts of nature, or events outside our control once a booking has begun.

7. Payments & Billing

All payments must be made at the time of booking or purchase unless otherwise stated.
By providing a payment method, you authorize us to charge all applicable fees, including:

  • Rental fees

  • Security deposits

  • Damage or cleaning charges

  • Cancellation fees per our policy

We use third-party processors and do not store full payment information.

8. Cancellations & Refunds

Our refund and cancellation policies, posted separately on our website, govern all transactions. By using our Services, you agree to those policies.

9. User Content

If you upload photos, reviews, or feedback, you grant Medina Adventure Company a non-exclusive, royalty-free license to use that content for marketing, promotional, or operational purposes.

You represent that you own any content you submit.

10. Intellectual Property

All website content—including the Medina Adventure Company logo, branding, images, text, designs, and product descriptions—is the property of Medina Adventure Company and may not be reproduced without written permission.

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

Use them at your own risk.

12. Risk & Liability

Outdoor activities carry inherent risks. By using our rental equipment, glamping packages, or adventure experiences, you acknowledge and accept those risks.

To the fullest extent permitted by law, Medina Adventure Company is not liable for:

  • Injuries

  • Accidents

  • Property damage

  • Misuse of equipment

  • Weather-related incidents

  • Acts of nature

  • Loss due to negligence by the renter or participant

Participants must use all equipment responsibly and follow safety instructions.

13. Limitation of Liability

Medina Adventure Company shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.

Total liability shall not exceed the amount paid for the product or service in question.

14. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, and protect customer information.

15. Changes to Terms

We may modify these Terms at any time. Updates will be posted on this page with a revised effective date. Continued use of the Services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict of law principles.

Any disputes shall be resolved in Medina County or the appropriate Ohio jurisdiction.

17. Contact Information

For questions regarding these Terms:
Medina Adventure Company, Inc.
Email: jeff@medinaadventureco.com
Phone: 330-858-0222

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