Refund Policy

Refund & Cancellation Policy

Medina Adventure Company, Inc.

We understand that plans can change, and we strive to be fair and transparent in our refund and cancellation process. Please review our policy carefully before booking or purchasing.

Rental Cancellations

• Cancellations made more than 14 days before the rental start date:
  Full refund of any deposits or payments.

• Cancellations made 7–14 days before the rental start date:
  A 50% cancellation fee will be charged.

• Cancellations made within 7 days of the rental start date:
  Deposits are non-refundable.

• No-shows on the day of rental are considered cancellations and are not eligible for refunds.

Product Returns

• Unopened products may be returned within 7 days of purchase for a 100% refund of the product price.

• Shipping costs are non-refundable, and return shipping is the responsibility of the customer.

• Opened, used, or damaged products cannot be returned or refunded.

Additional Information

• Refunds will be processed to the original method of payment within 5–10 business days after approval.

• Medina Adventure Company reserves the right to deny a refund if items are returned in unsellable condition or if cancellation terms are not met.

For questions or to request a cancellation, please contact our team at jeff@medinaadventureco.com