Shipping Policy

Last Updated: October 2025

Welcome to Medina Adventure Company, Inc. (“Medina Adventure Company,” “we,” “us,” or “our”). This Shipping Policy outlines how we handle the processing, shipping, and delivery of retail products purchased through our website.

1. Processing Times

Orders are typically processed within 1–3 business days (Monday through Friday, excluding holidays). During periods of high order volume, processing times may be extended. You will be notified by email if there are any unexpected delays.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
Estimated delivery times are as follows:

Standard Ground Shipping: 3–7 business days
Expedited Shipping: 2–3 business days
Overnight Shipping: 1 business day (available for select products)

Please note that delivery estimates are provided by carriers and may vary due to weather conditions, holidays, or other factors beyond our control.

3. Order Tracking

Once your order ships, you will receive an email confirmation containing your tracking number and a link to track your shipment’s progress.

4. Domestic Shipping

We currently ship within the continental United States. Orders to Alaska, Hawaii, and U.S. territories may require additional processing time and incur higher shipping rates.

5. International Shipping

At this time, Medina Adventure Company does not offer international shipping. Please check back for updates as we expand our fulfillment capabilities.

6. Shipping Restrictions

Certain products — including oversized equipment, hazardous materials, or temperature-sensitive items — may have shipping limitations or require special handling. These restrictions will be noted on the product page or during checkout.

7. Lost, Damaged, or Delayed Packages

Once a package leaves our facility, responsibility transfers to the shipping carrier. However, if your order is lost or arrives damaged, please contact us within 7 days of delivery at jeff@medinaadventureco.com. We’ll assist in filing a claim or arranging a replacement whenever possible.

8. Pre-Orders and Backorders

If an item is on pre-order or temporarily out of stock, you will be notified of the expected shipping date at checkout or by follow-up email. You may cancel your order for a full refund anytime before the item ships.

9. Returns and Exchanges

For return and refund details, please refer to our [Refund Policy]. Note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or damaged upon arrival.

10. Contact Us

For questions about your order or shipping details, please contact:
Medina Adventure Company, Inc.
Email: jeff@medinaadventureco.com
Location: Medina County, Ohio